Privacy Policy

Last updated: January 29, 2026

This Privacy Policy explains how we collect, use, and share information when you visit or use Burlington Mortgage Expert (the “Website”) or contact us. This Website is operated by Mackenzie Docksteader (Burlington Mortgage Expert), a licensed mortgage broker with MortgagePal (Brokerage Licence #12685), based in Burlington, Ontario, Canada.

If you do not agree with this Policy, please do not use the Website.

Information We Collect

Information you provide

We collect information you submit directly to us, such as:

  • Contact details (name, email address, phone number)
  • Message content and any details you choose to share
  • Information you provide when booking a call or requesting a rate quote

Information collected automatically

When you use the Website, we and our service providers may automatically collect usage information, such as:

  • IP address, device type, browser type, and operating system
  • Pages viewed, links clicked, time spent on pages, and referring URLs
  • Approximate location derived from IP address

Information from third-party services

If you choose to use third-party tools or portals linked from the Website (for example, a mortgage application portal, scheduling tool, or mortgage calculator), those services collect information under their own privacy policies. We may receive information from those providers to deliver services to you.

How We Use Information

We use information to:

  • Respond to inquiries and provide mortgage brokerage services
  • Schedule appointments and communicate with you by email, phone, or SMS
  • Understand Website performance and improve content and services
  • Protect the security and integrity of the Website
  • Comply with legal and regulatory obligations

How We Share Information

We may share information in the following circumstances:

  • Service providers who help us operate the Website, communicate with you, or manage data (for example, hosting, analytics, scheduling, and CRM tools)
  • Lenders, insurers, and other parties involved in a mortgage application or request, when you ask us to proceed with services
  • Regulators, legal advisors, or authorities when required by law or to protect our rights
  • Business transfers if our business is reorganized, merged, or transferred

We do not sell your personal information.

Cookies and Analytics

We use cookies and similar technologies for essential site functionality and analytics. For example, we use Google Analytics to understand how the Website is used. You can control cookies through your browser settings, but disabling cookies may affect site functionality.

Data Retention

We retain personal information only as long as needed for the purposes described above and to meet legal or regulatory requirements. Retention periods vary based on the type of information and the services requested.

Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to or correction of your personal information
  • Withdraw consent for certain processing activities
  • Opt out of marketing communications at any time

To exercise these rights, contact us using the details below.

International Transfers

Some service providers may process information outside of Canada. When information is transferred across borders, it may be subject to the laws of those jurisdictions. We take reasonable steps to protect information in accordance with this Policy.

Children’s Privacy

The Website is not intended for children under 13, and we do not knowingly collect information from children.

The Website may link to third-party websites and services. We are not responsible for their privacy practices. Please review their policies before providing information.

Changes to This Policy

We may update this Policy from time to time. The “Last updated” date above indicates when changes were made. Continued use of the Website after updates means you accept the revised Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

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